Terms of Service
Terms of Service
Effective Date: 15 December 2024
Last Updated: 03 July, 2025
Welcome to Namaste Travellers. By using our website and services, you agree to comply with these Terms of Service.
1. Introduction
These Terms govern your use of our website www.namastetravellers.com and all travel-related services provided by Namaste Travellers.
2. Booking & Payments
•All bookings require full or partial payment as per our policies.
•Prices may change without prior notice due to external factors.
•Payments must be made through approved methods (credit card, bank transfer, UPI, etc.).
•Failure to make timely payments may result in booking cancellation.
3. Cancellations & Refunds
•Cancellation requests must be sent in writing or via email.
•Refunds will be processed according to the airline, hotel, or service provider’s policy.
•Processing of refunds may take 30 business days after approval.
•Certain bookings (e.g., last-minute deals, non-refundable tickets) may not be eligible for refunds.
4. Travel Documents & Customer Responsibility
•Customers must have valid passports, visas, and any required travel permits.
•We are not responsible for visa denials, immigration issues, or missed flights due to incomplete documentation.
•Customers must verify flight timings, hotel check-in policies, and local travel regulations.
5. Travel Insurance
•We strongly recommend travel insurance to cover unforeseen events like cancellations, medical emergencies, or lost baggage.
•Namaste Travellers is not liable for losses due to lack of insurance.
6. Limitation of Liability
•We act as an intermediary between customers and travel service providers (airlines, hotels, tour operators).
•We are not responsible for service failures, delays, or disruptions caused by third parties.
•We are not liable for natural disasters, pandemics, political unrest, or force majeure events affecting travel plans.
7. User Conduct
•You agree not to misuse our website or services for illegal or fraudulent activities.
•Any abusive, threatening, or inappropriate behavior towards our staff or partners will result in service termination.
8. Intellectual Property
•All content on our website (text, images, logos, designs) is owned by Namaste Travellers.
•You may not copy, distribute, or modify our content without written permission.
9. Privacy Policy
•Our Privacy Policy explains how we collect, use, and protect your data.
•By using our services, you agree to our data handling practices as outlined in the Privacy Policy.
10. Governing Law & Dispute Resolution
•These Terms are governed by the laws of Uttarakhand, India.
•Any disputes shall be resolved through arbitration or courts in Dehradun.
11. Changes to Terms
•We may update these Terms at any time. Changes will be effective upon posting on our website.
12. Contact Us
For any questions or concerns, contact us at:
Email: info@namastetravellers.com
Phone: 9548111813
Address: Transport Nagar, Dehradun, U.K. 248001